Read Our Portland Area Customer Reviews & Testimonials.
“The first two places I called could not come out today or tomorrow (one said they could make an appt for me for Aug 31!!) Drain Away said they could come the same day I called and in fact they called to see if it was ok to come sooner than planned. Yay! Jake took care of the clog very quickly and neatly & explained the “dual flush” toilet I had. VERY Pleased! Jake also reminded me about my 5% discount for finding them on Angie’s List (which I had totally forgotten about with the distress of having a clogged toilet). Thank you so much!”
– M. Sagmiller Portland
“I purchased a kitchen faucet at Home Depot. Ken, a plumber with Drain Away Rooter, was punctual and answered my questions. He explained he would replace the existing leaky faucet and would return if additional work was needed. He came back to replace a hot water valve blocked with debris under the sink. He did a very professional job, and I appreciated him trying to save me a few dollars. I’d definitely recommend his company very highly!”
– P. Kirkpatrick Portland
“Jake gave me the best course of action that would save me money. I appreciated his honesty and a job well done!”
– B. DuLong Portland
“Troy arrived when he said he would, protected the floor where he was working, unplugged the sink in a reasonable amount of time.plus gave us tips that could help prevent future problems. I was very pleased when he showed us the restrictor that was on our faucet and removed it! Also, when we showed him the coupon for a discount, he said he could do better giving us a senior discount! Could not be more satisfied and would definitely call again!”
“Called them at 8 am, made same day appointment to have someone come out and check our clogged toilet (which, in my experience, generally doesn’t happen with plumbers). They called me about 30 min prior to appt to let me know plumber (Jake) was on his way. Jake arrived on time and augered the toilet then gave me additional information regarding our toilet and preventing future issues. All around great service and very much appreciated Jake taking the time to review the issues with me, as well as the office staff working to get us in to the schedule quickly and calling ahead. Great job by everyone!”
-S. Boyd Happy Valley
“Great experience, would definitely use them in the future for plumbing needs. Troy was great and did an excellent job installing our new garbage disposal, and noticed and fixed a few other minor problems in the process. The company was very easy to schedule with and polite to talk with over the phone.”
-J. Guice West Linn
“When I found the sewage backup I called Drain Away Rooter because I had used them in the past and liked them. They had a time that day, but I opted for them to come out the next morning. In the meantime I asked my partner if she had flushed anything weird down the toilet. She admitted to flushing some paper towels when she was cleaning the bathroom. Andrew was prompt, professional, and the office called to let me know when he was on his way. He arrived at the very beginning of the window they gave, which was perfect. Andrew scoped the line from the main cleanout and saw that it was clear. He checked all the way to the street just to be sure. We then removed the toilet in the basement bathroom and scoped that. Immediately we could see the paper towels. Andrew used the scope to push them out to the street. He was very careful when retracting the scope to be sure to stop and look if the scope got obscured, in case anything was still there. He found another paper towel still blocking the line and pushed that out to the street. We flushed a bunch to be sure everything was clear, and sure enough everything was cleared! It took exactly an hour, and I had a lot of fun watching the process. I swear the lady on the phone said it would cost $139 but when the bill was written up it was $159. I discussed with Andrew and he was very friendly about it. I chalk this up to just mishearing over the phone, the service was worth every penny at $159, and anyway I am splitting this cost with my girlfriend. The video of the sewer adventure will be posted on their website within 2 business days and I’m excited to check it out. I would absolutely use these folks again. They are clearly skilled, knowledgeable, and professional.”
-J. Guice West Linn
“I’m really happy with Drain Away Rooter. Kitchen sink was backing up into both sides of sink regularly and when dishwasher in use. Andrew came out and snaked the drain pipe. He discovered that my garbage disposal was leaking water out of the electrical area. The next day Ken came back with a new disposal that he installed. Now I won’t mind hand washing dishes. I used to wait so long because I couldn’t stand running the low pressure water for sooooo long to get it hot. Oh happy days Ken is my hero. Drain Away Rooter are now my go to plumbers!"